If I test positive for COVID-19 during a cruise and have to quarantine, will I receive a full refund?

Guests who test positive for COVID-19 during their cruise and are required to quarantine will receive a pro-rated cash refund or a pro-rated Future Cruise Credit. If a guest followed all of the cruise line’s health and safety protocols, the cruise line will coordinate and cover the cost of necessary onboard COVID-19 related medical treatment, required land-based quarantine and travel arrangements to get the guest safely back to their home.

All refund requests must be made within six months of the date they canceled their voyage or the scheduled embarkation date, whichever is earlier, or they will be entitled to a Future Cruise Credit for the amount specified. To apply for a refund guests should visit https://www.ncl.com/case-submission.